Privacy Policy

Introduction

FluxHarbor S.L. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fluxharbor.pro or use our services.

Data Controller Information

The data controller responsible for your personal data is FluxHarbor S.L., a company registered in Spain with registration number B-93647582, located at Avenida de la Constitución 110, 46619 Valencia, Spain. For privacy-related enquiries, please contact us at privacy@fluxharbor.pro or call +34 967 852 218.

Data We Collect

We collect various types of information in connection with the services we provide, including personal data that can identify you. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or use our services.
• Technical Information: IP address, browser type, operating system, referring URLs, and device information.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and click patterns.
• Communication Data: Records of correspondence when you contact us, including emails, phone calls, and support tickets.
• Service Data: Information related to the food technology services we provide, including system configurations and performance metrics.

How We Use Your Information

We process your personal data for various purposes based on legitimate interests, contractual necessity, or your consent. We use of your data includes:

• Service Provision: To provide, maintain, and improve our food technology services and respond to your enquiries.
• Communication: To communicate with you about our services, send updates, and respond to your requests.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: To operate our business, including administration, analytics, and quality assurance.
• Marketing: With your consent, to send you promotional materials and information about our services.
• Security: To protect our systems, detect fraud, and ensure the security of our services.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of a contract with you or to take steps requested by you prior to entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and ensuring security.
• Legal Obligation: Processing necessary to comply with legal obligations to which we are subject.
• Consent: Where you have given specific consent for particular processing activities, such as marketing communications.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business and providing services to you.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.
• Protection of Rights: To protect the rights, property, or safety of FluxHarbor, our users, or others.

International Data Transfers

As we operate primarily within the European Union, your data is generally processed within the EU. If we transfer your data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain contact information for active business relationships and for a reasonable period after the relationship ends to comply with legal obligations and resolve any disputes.

Your Rights

Under the GDPR, you have several rights regarding your personal data. Your rights include:

• Right of Access: You can request copies of your personal data.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request limitation of processing in certain circumstances.
• Right to Data Portability: You can request transfer of your data to another controller.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data unlawfully. In Spain, the competent supervisory authority is the Agencia Española de Protección de Datos (AEPD).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.